Effective Date: 03/12/2025
Functiv (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our web hosting services. We act as the data controller, deciding how and why your information is processed. Certain trusted third parties act as data processors on our behalf.
Information We Collect
Functiv gathers only the information necessary to deliver our services effectively. We use this data exclusively for the purposes outlined here, with no hidden or unrelated uses.
- Account Information: Name, email address, billing details.
- Service Usage Data: IP addresses, server logs, bandwidth usage.
- Payment Data: Processed securely via third-party providers (we do not store full card details).
- Cookies & Tracking: Session cookies, analytics tools (e.g., Google Analytics).
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information. Parents or guardians who believe their child has provided us with personal data should contact us immediately.
How We Use Your Information
Functiv uses the information we collect solely to deliver, improve, and support the services you choose. information we collect is used:
- To provide and manage hosting services.
- To process payments and invoices.
- To improve performance and security.
- To communicate with you (support, updates, marketing if opted-in).
Third-Party Service Providers
We rely on trusted third parties to deliver parts of our service. We select our third party providers carefully to ensure that they are as commited to respecting your privacy as we are.
- Upmind – Provides our store, billing, and customer support platform. When you create an account, purchase services, or request support, your information is processed through Upmind. ( Upmind Privacy Policy)
- Verpex – Supplies the server infrastructure for our hosting services. Technical data such as IP addresses, server logs, and hosted content may be processed by them to ensure uptime and security. (Verpex Privacy Policy)
These providers process personal data under strict contractual agreements and only as necessary to deliver our services.
Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity (to deliver hosting services).
- Legal obligations (tax, fraud prevention).
- Legitimate interests (service improvement, security).
- Consent (marketing communications, optional cookies).
Data Retention
Functiv is commited to only retaining data for as long as is nessasary for the purpose it was collected for
- Account data: retained while you are a customer and for 6 years after (for legal compliance).
- Server logs: retained for up to 12 months.
- Marketing data: retained until you opt out.
Under UK GDPR, you have the right to:
- Request correction or deletion.
- Object to processing.
- Request data portability.
- Withdraw consent at any time.
Security
Protecting your data is central to how Functiv operates. We use encryption to secure transmissions, firewalls to block unauthorized access, and layered access controls to ensure only authorized personnel can interact with sensitive systems. Our infrastructure is monitored continuously, and we adapt our defenses as technology and threats evolve. Although no system is 100% secure, we strive to provide the highest level of protection possible.
International Transfers
In some cases, your information may be transferred to or processed in countries outside the United Kingdom. This can happen, for example, if our servers, technical partners, or support teams are located internationally, or when we rely on trusted third‑party providers (such as payment processors or analytics services) who operate across borders. Whenever such transfers occur, Functiv ensures that adequate safeguards are in place — including Standard Contractual Clauses approved by regulators — so that your data receives the same level of protection as it would within the UK. These safeguards are part of our ongoing commitment to treat your information with care, respect, and security, no matter where it travels.
Contact Us
For questions or requests, contact compliance@functiv.com